Contact Center Associate

Job Description:

We are looking for a Contact Center Associate to join our team at Disney in Houston, Texas. As a Contact Center Associate, you will be responsible for providing exceptional customer service to our guests through various communication channels. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a customer service... role.

Responsibilities: 1. Handle inbound and outbound calls, emails, and live chats from guests with professionalism and efficiency. 2. Assist guests with inquiries, requests, and issues related to Disney products, services, and experiences. 3. Provide accurate information and guidance to guests regarding reservations, ticketing, and general inquiries. 4. Utilize various software systems to access guest information, process transactions, and update guest records. 5. Collaborate with other team members to ensure a seamless and positive guest experience. 6. Adhere to company policies and procedures to maintain a high level of service quality and compliance. 7. Continuously strive to improve performance and meet or exceed key performance indicators.

Requirements: 1. Resilient and energetic personality traits. 2. Strong leadership and decision-making skills. 3. Excellent communication and interpersonal abilities. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficiency in using computer systems and software applications. 6. Flexibility to work evenings, weekends, and holidays as needed.

Benefits:
1. Life insurance coverage.
2. Travel and spending expenses reimbursement.
3. Free accommodation during work-related travel.

Working Environment:
At Disney, we encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity, innovation, and collaboration to create magical experiences for our guests.

Deadline to Apply:
September 9, 2024

Equal Opportunity Statement:
Disney is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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