Contact Center Operations Manager ? Remote

Description

The purpose of this role is to assist with the development, implementation, and improvement of contact center day-to-day operations for inbound technical support and customer service. This is a 100% work-at-home position for a temporary assignment, scheduled from approximately 12/1 to 5/1...

Company Culture and Environment

At Teleperformance, we are committed to creating an environment where employees feel valued, inspired, and supported. We promote a culture of inclusion and diversity, ensuring that everyone feels welcome and valued in our workplace.

Career Growth and Development Opportunities

We believe in providing continuous growth opportunities for our employees, encouraging them to bring their best selves to work every day while supporting their professional development within a dynamic and supportive environment.

Detailed Benefits and Perks
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement program

Compensation and Benefits

This role offers competitive wages and a comprehensive benefits package designed to support your health, well-being, and work-life balance.

Why you should apply for this position today

By applying for this role, you will be part of a dedicated team that values ethical conduct, operational excellence, and professional growth, allowing you to make a significant impact in the industry while enjoying a flexible work environment.

Skills
Strong verbal, listening, and written communication skills
Excellent TOPS implementation skills
Proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions
Strong leadership and management capabilities

Responsibilities
Develop and implement operational practices promoting positive employer-employee-client relationships
Manage compliance and reporting for all center operations
Oversee day-to-day contact center operations and business planning
Promote the highest standards of ethical and professional conduct
Continue liaison efforts with various departments including Account Management, Quality Assurance, and IT
Perform other related duties and assignments as required

Qualifications
Bachelor s degree from an accredited college or university or equivalent work experience
Two to three years of contact center management experience
Currently a supervisor or above with excellent program management skills
Experience managing programs with varying service objectives

Education Requirements

Bachelor s degree from an accredited college or university or equivalent work experience.

Education Requirements Credential Category

Bachelor s degree or equivalent experience.

Experience Requirements
Minimum of two years of call center management experience
Experience managing multiple programs concurrently is preferred
Experience with strategic development and implementation, especially in operating policies and procedures

Why work in Florida, FL

Florida offers a diverse culture, beautiful weather year-round, and numerous recreational activities. With its rich history, vibrant communities, and a dynamic job market, Florida is an attractive state for both personal and professional growth

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