Customer Care Officer

Job Summary

Job Type: Full-Time

Salary: Competitive, Based on Experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: State of California

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts

Job Description

Amazon Inc. is seeking a dedicated and customer-focused Customer Care Officer to join our dynamic team in California. As a Customer Care Officer, you will be the frontline representative of our brand, ensuring that our customers receive top-notch service and support. This role requires excellent communication skills, a proactive attitude, and a passion for helping others.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.


• Resolve customer issues and complaints by providing appropriate solutions and alternatives.


• Maintain detailed and accurate records of customer interactions and transactions.


• Assist customers with order placements, returns, refunds, and general inquiries.


• Collaborate with other departments to ensure a seamless customer experience.


• Stay updated on Amazon? products, services, and promotions to provide accurate information to customers.

Requirements

• High School Diploma or equivalent; a Bachelor? degree is a plus.


• Proven experience in a customer service role, preferably in a fast-paced environment.


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and attention to detail.


• Ability to work independently as well as part of a team.


• Familiarity with CRM systems and practices is an advantage.

Educational Qualifications

• High School Diploma or equivalent required.


• Bachelor? degree in Business, Communication, or a related field preferred.

Experience

• Minimum of 1-2 years of experience in customer service or a related field.

Benefits

• Health Insurance


• Dental Insurance


• Paid Training


• Paid Vacations


• 401(k) Matching


• Employee Discounts

Company Overview

Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. Founded in 1994, Amazon has grown to become one of the most influential companies in the world, committed to customer satisfaction, innovation, and excellence. With a diverse and inclusive workforce, Amazon is dedicated to making a positive impact on customers, employees, and communities worldwide.

Why Join Amazon?

At Amazon, we believe in providing our employees with opportunities to grow and develop their careers. We offer a collaborative and inclusive work environment where your contributions are valued and celebrated. With a commitment to innovation and customer satisfaction, Amazon is a place where you can make a real difference.

Equal Opportunity Employer Statement

Amazon Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply Job!