Customer Care Professional I

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you?ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Act as the first point of customer contact for incoming or outbound healthcare contact center calls. Gather and verify... demographic information, utilize tools and critical thinking, and route calls as appropriate following standard operating procedures. Resolve basic and complex verbal member issues in real time.
? Answer incoming or make outbound healthcare contact center calls
? Gather and verify demographic information using standard computer software and systems
? Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls, and route calls to appropriate resource according to standard operating procedures
? Document all call information according to approved operating procedures
? Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance
? Accurately identify caller?s presenting concerns and document per protocol
? Identify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed
? Meet quality assurance requirements and other key performance metrics, including punctuality and attendance
Education/Experience: High school diploma or equivalent. 2+ years of customer service experience, preferably in a healthcare call center environment. Experience with Microsoft office applications and data entry systems. Experience with data entry and call documentation. Strong verbal and written communication skills. Bilingual in Spanish preferred.Pay Range: $15.29 - $26.20 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law

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