Customer Care Representative - Part Time

Description:
? Our Customer Care team goes above and beyond our customer?s expectations to make sure they get the utmost in care and service.
? Our Customer Care Specialists are the face of our company to homeowners and to our broker partners.
? Our goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture.
? We empower homeowners and broker partners with solutions to their home ownership and closing needs.
? The ideal candidate is 1) first and foremost a team player, 2) approaches every communication with fresh perspective and energy, 3) enjoys problem solving, and 4) embraces learning and feedback for continuous improvement.
? This role will focus on ensuring excellent service standards and maintaining high customer satisfaction.

Requirements: ? Highly tuned and professional communication skills for voice, email and chat ? Active listening skills and ability to communicate updates and solutions ? Energetic, positive, and fresh approach to customer inquiries and requests ? Ability to multitask, prioritize, and manage time effectively ? Ability to influence stakeholders and coordinate solutions through completion ? Experience with CRM tools preferred ? Residential real estate sales experience preferred ? Associates degree preferred ? Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences

Benefits:
? Competitive compensation package (Hourly+ Bonus)
? Company provided laptop, monitor, accessories
? Remote/Flex Options
? Fun virtual/in person company events

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