Customer Experience Representative - Mom & Baby

Aeroflow Health ? Mom and Baby Customer Experience Representative
Location: Fully remote.
Are you a compassionate customer service professional willing to go the extra mile to take care of your clients? If so, Aeroflow Health wants to hear from you!
We?re taking the home health products and equipment industry by storm. We?ve set out to create a better way of doing business by prioritizing our customers, our community, and our coworkers.
The Opportunity
Within Aeroflow, the Mom and Baby team consists of 40 customer service representatives, 7 inside sales managers, and a ton of support.

The Mom and Baby division provides breast pumps, maternity compression and lactation support services to new and expectant mothers.
We support expecting mothers, MD offices, and insurance providers.
Your job performance is based upon you meeting metrics surrounding these four pillars:

Customer service, phone metrics, gross profit and closing percentage.

Your Primary Responsibilities
We are currently seeking a Customer Account Representative. The Customer Experience Representative is typically responsible for:

Working with customers that have requested mom and baby items through insurance
Oversee orders nationwide for mom and baby items through insurance
Interface with existing customers and determine which products meet their needs
Interface with existing customers regarding our resupply inventory and determine which products meet their needs
Present Aeroflow?s services
Handle inbound calls/emails from patients and convert them to potential sales
Contact patients through outbound phone calls and emails
Investigate and troubleshoot customer service issues
Communicate with customers to provide equipment/sizing troubleshooting
Prompt follow-up for services promised/rendered
Enter new customer demographics and update changes to existing accounts
Documentation processing including verification of insurance
Order entry and data maintenance
Other duties as assigned
Employees have an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Other job duties assigned.

Skills for Success

Excellent customer service skills
Ability to handle high call volume
Ability to work individually and as part of a dynamic team
Self-motivated, with high energy and an engaging level of enthusiasm
Exceptional verbal, written, listening and presentation communication skills
Self-disciplined with excellent critical thinking and organizational skills
Self-starter and ability to multi-task and research
Willing to work in a high stress environment
Proven work history illustrating stability and reliability and strong work ethics
Sensitivity to patient care issues
Maintain HIPAA confidentiality
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance.

Required Qualifications

High school diploma or equivalent. Some college preferred.
Microsoft Office computer skills
1+ years of Customer service experience required

Starting rate: $18 an hour!

What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

Family Forward Certified
5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award

If you?ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Apply Job!