Customer Service Advocate (Hybrid - Remote/In-Office)

Employer Industry: Health & Wellness Software Solutions
Why Consider This Job Opportunity...
? Competitive salary with bonus opportunities
? Excellent benefits package, including health, dental, and vision insurance options
? Opportunities for career advancement and growth within the organization
? Hybrid work environment with the flexibility of remote work
? Supportive and collaborative team atmosphere
? Chance to make a positive impact on client satisfaction and engagement
What To Expect (Job Responsibilities)
? Act as a liaison, providing product/services information, and resolving customer issues
? Build and maintain relationships with clients, answering product questions via email, phone, and live chat
? Provide best-practice consulting and product training to help customers utilize software effectively
? Investigate and diagnose system issues, developing and implementing solutions
? Adhere to updated policies and standard operating procedures to ensure customer satisfaction
What Is Required (Qualifications)
? Strong interpersonal and communication skills
? Strong computer skills and ability to multitask
? Comfortable working in a fast-paced call center environment
? High school diploma or equivalent
? Availability to work shifts ranging from 7am CST to 7pm CST (M-F)
How To Stand Out (Preferred Qualifications)
? Bachelor?s degree
? 1 years of relevant experience
? Customer Service Experience
? Technical, help-desk, or support experience
? Experience using CRM software, such as Salesforce
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