Customer Service Associate

? *Job Title:** Customer Service Associate
? *Company:** Cisco
? *Location:** Phoenix, Arizona, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0

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? *Job Description:**

Cisco is seeking a motivated and detail-oriented Customer Service Associate to join our dynamic team in Phoenix, Arizona. This part-time position is perfect for individuals looking to kickstart their careers in customer service within a forward-thinking technology company. As a Customer Service Associate, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a seamless experience. ? *Key Responsibilities:**

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring that all queries are addressed in a courteous and professional manner.
• Assist customers with troubleshooting and resolving their product issues, providing step-by-step guidance where necessary.
• Maintain detailed records of customer interactions, issues, and solutions in the customer relationship management (CRM) system.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
• Participate in ongoing training sessions to continually enhance product knowledge and customer service skills.
• Provide customers with accurate information regarding product features, benefits, and troubleshooting tips.
• Assist in maintaining the quality of customer service by providing feedback on recurring issues and suggesting areas for improvement.
• Demonstrate strong problem-solving skills by effectively managing customer expectations and delivering solutions in a timely manner.
• Engage in team projects and meetings to contribute ideas that improve customer satisfaction and operational efficiency.
• Maintain a positive and productive working environment through teamwork and effective communication.
? *Requirements:**

• A high school diploma or equivalent; some college coursework is a plus.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends as needed.
• Strong problem-solving skills, with a proactive approach to customer care.
• Basic knowledge of customer service principles and practices is a plus.
• Familiarity with CRM software is advantageous but not required.
• Demonstrated leadership qualities and an understanding of project management principles.
• Personality traits of being hardworking and driven, with a strong commitment to excellence in service.
• Ability to work independently as well as collaboratively within a team.
• A positive attitude and an eagerness to learn and grow within the role.
? *Benefits:**

• Disability insurance to support unexpected health challenges.
• Coverage for business-related travel & spending expenses.
• Free food available on-site to keep you energized and motivated.
• Opportunities for professional development and career growth within a leading technology company.
? *Working Environment:**

At Cisco, we foster an environment where technology is harnessed to drive innovation and efficiency. You will work alongside talented professionals in a collaborative and supportive setting designed to enhance productivity and encourage continuous learning.
? *Application Deadline:** September 21, 2024
? *Equal Opportunity Statement:**

Cisco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, and we are dedicated to providing equal employment opportunities without regard to race, gender, sexual orientation, disability, or any other characteristic protected by law.

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? *Join us at Cisco and be a part of our mission to connect the unconnected and create a more inclusive digital world!**

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