Customer Service Benefit Advocate - Remote in Greensboro, NC

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
? Opportunity for career advancement and growth within the organization
? Work remotely within a 100-mile commutable distance from Greensboro, NC
? Comprehensive training program lasting 18 weeks, conducted virtually
? Supportive and collaborative work environment
? Chance to make a positive impact on customer health and wellness

What To Expect (Job Responsibilities)
? Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims
? Educate customers on consumer-driven health care topics to help them select optimal benefit plans
? Contact care providers on behalf of customers for appointment scheduling and specialist connections
? Assist customers in navigating online resources and encourage self-sufficiency
? Research complex health-related issues to provide accurate information and solutions

What Is Required (Qualifications)
? High School Diploma / GED or equivalent work experience
? Minimum of 6+ months of customer service experience
? Must be 18 years of age or older
? Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends
? Must reside within a 100-mile commutable distance of Greensboro, NC

How To Stand Out (Preferred Qualifications)
? Familiarity with health care or insurance environments, including medical terminology and benefit plan design
? Experience in social work, behavioral health, or working with vulnerable populations
? Background in sales or account management

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #TrainingProvided

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