customer service/Call Center Job at SGA in Cary

Job DescriptionJob DescriptionSoftware Guidance & Assistance, Inc., (SGA), is searching for a Customer Care Advocate for a contract assignment with one of our premier financial services clients in Cary, NC.Responsibilities :Respond to customer requests via telephone, providing excellent service to firm's customers who have or are looking to obtain a Life insurance policy through their employer.Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.Below are some common topics associates can expect to discuss with our customers:Enrolling or changing their life insurance amountConfirm or change beneficiaryPolicy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etcHow to continue coverage when retired/leave employerStatus of customer requestsBilling inquiriesAbility to report to work in person during training Mon-Thurs and train virtually on Fridays. This will take place out of the Cary, NC office. Once nesting is complete associate will transition to work from home.Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed ? high internet speed is required)Able to use video during interview, coaching, and virtual training.An ability to work during the hours of operation of Monday-Friday 8:00am ? 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.No time off planned during training until end of nesting.Required Skills:Requires a high school diploma or equivalent is required.Work under immediate supervision reporting to an immediate supervisor.Preferred Skills:1-3 years of experience in the field or in customer service role is preferredCompany DescriptionSGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.Company DescriptionSGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.