Customer Service Call Center Representative - Sales (Work From Home)

Employer Industry: Telecommunications

Why Consider This Job Opportunity...
? Salary starting at $16.40/hr, with potential earnings up to $3,000 in monthly commissions if sales goals are met
? Comprehensive benefits package including Medical/Dental/Vision coverage and 401(k) plan
? Paid training and resources to support success in the role
? Generous Paid Time Off and Holidays, with at least 23 days of vacation each year
? Employee discounts up to 50% on eligible mobility plans and accessories
? Opportunities for career advancement and ongoing training on the latest technology and services

What To Expect (Job Responsibilities)
? Provide solutions to prospective and existing customers to enhance their service experience and drive satisfaction
? Handle new service requests and address existing customer needs, including billing and technical support
? Identify upsell opportunities and recommend the latest technology and services
? Simplify customer billing explanations and perform basic troubleshooting for service issues
? Maintain customer records and utilize multiple tools and systems for service inquiries

What Is Required (Qualifications)
? Previous call center or customer service experience
? Flexibility to work any schedule during operational hours, including evenings, weekends, and holidays
? Reliable internet service and a dedicated work area to support business needs
? Ability to comply with organizational security and performance standards
? Must be available and accountable to work during established schedules

How To Stand Out (Preferred Qualifications)
? Experience with sales in a customer service environment
? Familiarity with telecommunications products and services
? Strong problem-solving skills and ability to troubleshoot technical issues
? Excellent communication skills and ability to build rapport with customers
? Experience in a fast-paced call center environment

#Telecommunications #CustomerService #SalesGoals #CareerOpportunity #RemoteWork

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