Customer Service Call Center- Sales Rep

Summary

The Sales Representative is a crucial link between a company and its potential customers. Their primary responsibility is to effectively communicate and promote products or services on the behalf of clients, generating a customer base while maintaining a high level of customer satisfaction. The Sales Representative must provide a professional, positive, and empathetic experience to each consumer engagement, as well as adhering to all applicable company, client, and regulatory requirements.

Schedule

Training is 3 Weeks
Monday-Friday

Schedule After Training is 9am-6pm EST (Monday-Friday)
Equipment Provided

Pay
$15/hr

Essential Functions

?Meet or exceed productivity goals established by the Client and Company

?Efficiently manage customer accounts and file records according to Company and Client work standards:

o Sell customers on new or enhanced services.

o Assist customers with issues and concerns they are experiencing during the use of the product and/or service.

o Efficiently handle and maintain customers? accounts.

o Accurately and thoroughly update and document account notes.

o Use probing questions to assess the consumer?s situation and assist with resolving issues according to client?s work standards.

o Quickly make knowledge-based decisions to resolve the related issues.

?Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates

?Complete all assignments as required or requested by Operations management

?Maintain knowledge, understanding, and compliance with Client policies and procedures

?Communicate professionally and appropriately with clients, consumers, co-workers, and management

?Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures

?Keep up-to-date knowledge, understanding, and compliance within functional area and with Company policies and procedures

?Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements

?Adhere to all Company and customer confidentiality and security policies and procedures

Requirements

High School Diploma or General Educational Development (GED) certificate

?Two or more years of applicable sales or related experience (recommended but not required)

?Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems

?Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail

Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Paid training
? Vision insurance
? Work from home

Shift:
? 8 hour shift
? Day shift

Education:
? High school or equivalent (Required)

Experience:
? Sales: 1 year (Required)
? Call center: 1 year (Required)

Work Location: Remote

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