Customer Service Coordinator

Home Appliance Sales and Service is a family-owned business that specializes in appliance sales, installation, and service. Founded in 1962, Home Appliance has since grown to over 60 employees, including 2 retail locations, a parts & distribution center, as well as install, delivery, and service staff. We are proud to be Medina County?s Best of the Best ? Appliance Store for 16 years in a row... Because of our continuing success, we are looking to grow our team with the best candidates focused on delivering a great customer experience.

Position Summary:

The Customer Service Coordinator is responsible for all aspects of the customer service process dealing with creating, finalizing service tickets, and scheduling service appointments, while providing exceptional service. The Customer Service Coordinator will be working to solve customer issues alongside the parts department and service technicians, while reporting to the Customer Service Lead and Customer Engagement Leader.

Customer Service Coordinator Responsibilities:

? Create a great customer experience by offering outstanding customer service.

? Answering/transferring phones on multi-line phone system.

? Solving customer issues by scheduling service appointments.

? Accurate finalizing of service tickets by applying parts used and documenting service technician?s diagnosis.

? Communicate with customers regarding part orders, appointments, and service follow-up.

? Team player - work with support, sales, service, installation, and delivery staff to ensure that the customer receives the best experience possible.

? Other duties as assigned.

Customer Service Coordinator Requirements:

? Outgoing personality with exceptional customer service skills and can-do attitude.

? Effective verbal and written communication skills.

? Ability to multitask in a fast-paced environment.

? Experience with multi-line phone system.

? Acute attention to detail and follow-up of issues.

? Thrives in a team and results-driven environment.

? Knowledge of Microsoft Word, Excel, and Outlook.

Customer Service Coordinator Benefits & Perks:

?Earn up to 5 weeks paid vacation

?Paid Holidays

?401(k) Matching

?Health Insurance

?Dental Insurance

?Vision Insurance

?Referral Program

Job Type & Compensation:

Full-time, weekend availability needed

Pay: $17.50 an hour

Eligible for bonus and/or profit sharing

Location: 2968 Nationwide Parkway, Brunswick, Ohio 44212

Job Type: Full-time

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance

Experience level:
? 1 year

Shift:
? 8 hour shift
? Day shift

Weekly day range:
? Monday to Friday
? Saturday Rotation (Once every 4 to 5 week)

Work setting:
? Remote work from home after training period

Training Location: Brunswick, OH 44212

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Morning shift

Location:
? Brunswick, OH (Required)

Work Location: Remote