Customer Service Executive – Immediate Start – Irving

Job Summary

Job Type: Full-Time

Salary: $17 per hour

Working Hours: 9 am – 5 pm

Company: Amazon

Location: Irving, Texas

Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations

Job Description

Amazon is seeking a dedicated and customer-focused Customer Service Executive to join our team in Irving, Texas. As a Customer Service Executive, you will be responsible for providing outstanding service to our customers, addressing their concerns, and ensuring a seamless shopping experience.

Requirements

• High school diploma or equivalent qualification.


• Minimum of 1 year experience in a customer service role.


• Excellent communication and interpersonal skills.


• Proficiency in Microsoft Office and customer service software.


• Ability to multitask and manage time effectively.


• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Resolve customer complaints and issues while delivering exceptional customer service.


• Maintain a thorough knowledge of company products and services to provide accurate information to customers.


• Document customer interactions and update relevant information in the customer service database.


• Collaborate with other departments to resolve complex customer issues.


• Identify and escalate priority issues to appropriate channels for resolution.

Benefits

• Comprehensive Health Insurance


• Dental Insurance


• Paid Training Programs


• Paid Vacations and Time Off


• Employee Discounts on Amazon Products


• 401(k) Retirement Plan

Educational Qualifications

• High school diploma or equivalent (required).


• A college degree in a related field is a plus.

Experience

• At least 1 year of experience in a customer service role.


• Experience in e-commerce or retail is an advantage.

Company Overview

Amazon is a global leader in e-commerce, offering a wide range of products and services to millions of customers worldwide. With a commitment to innovation and customer satisfaction, Amazon provides a dynamic and inclusive work environment for its employees. Join our team and be part of a company that values your contributions and supports your growth and development.

Apply Job!