Customer Service Manager - Call Center (Fully Remote)

Employer Industry: Health Insurance

Why consider this job opportunity...
• Salary up to $80,000
• Fully remote position, allowing you to work from the comfort of your home
• 401(k) plan participation with employer-matched contributions
• Comprehensive medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period
• Internet and cellular reimbursements to support your remote work setup
• Opportunity to lead and mentor a high-performing call center team

What to Expect (Job Responsibilities):
• Oversee and manage the daily operations of the call center, focusing on call metrics and quality assurance
• Develop and execute strategies to enhance call center efficiency and performance
• Recruit, train, and mentor call center agents to build a strong team
• Monitor and analyze call center metrics to identify opportunities for improvement
• Collaborate with the VP of Client Experience to optimize the use of Amazon Connect for call handling

What is Required (Qualifications):
• 5+ years of experience in a call center management role, preferably in the health insurance industry
• Expert knowledge of Amazon Connect
• Experience managing a remote team
• Strong leadership skills with the ability to inspire and mentor diverse teams
• Proven track record in managing and improving call center operations

How to Stand Out (Preferred Qualifications):
• Experience working in a fast-paced, high-functioning environment
• Excellent communication, organizational, and problem-solving abilities

#HealthInsurance #CustomerServiceManagement #RemoteWork #Leadership #CareerOpportunity

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