Customer Service Manager - Work from home

Job Description:

Delta Air Lines is looking for a Customer Service Manager to work from home in Washington, D.C., US. This part-time position is at a mid-to-senior level and requires at least 6 years of experience in a customer service or related role. The ideal candidate will be resourceful and confident, with strong people management and teamwork skills...

Responsibilities:
• Manage a team of customer service representatives, ensuring they provide exceptional service to Delta Air Lines customers
• Develop and implement strategies to improve customer satisfaction and loyalty
• Handle escalated customer complaints and find solutions to resolve issues
• Monitor key performance indicators and report on team performance to senior management
• Train and coach team members to enhance their skills and knowledge
• Collaborate with other departments to ensure a seamless customer experience
• Stay up-to-date on industry trends and best practices in customer service

Requirements:
• Bachelor's degree in Business Administration or a related field
• Experience in customer service management or a similar role
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office and customer service software
• Ability to work independently and remotely
• Strong leadership qualities and a passion for delivering exceptional customer service

Benefits:
• Joining Bonus
• Dental insurance
• Travel & spending expenses

Working Environment:
At Delta Air Lines, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and strive to create a supportive and inclusive work environment for all employees.

Deadline to apply: 2024-03-28

Equal Opportunity Statement:
Delta Air Lines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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