Customer Service Officer - Work from home

? *Job Title:** Customer Service Officer - Work from Home? *Company:** S&P Global? *Location:** Denver, Colorado, US...? *Job Type:** Part-Time? *Seniority:** Entry Level? *Years of Experience:** 1? *Company Overview:**At S&P Global, we are a leader in providing trusted insights and expertise that drive decision-making and inspire innovation across industries. We believe in our people who are passionate about uncovering and addressing the challenges that our clients face in an evolving business landscape. Be part of a company that pioneers change and sets industry benchmarks.? *Job Description:**We are seeking a dedicated and motivated Customer Service Officer to join our dynamic team on a part-time basis. In this entry-level role, you will be responsible for delivering high-quality customer service support to our clients while working from the comfort of your home. The ideal candidate will showcase a passion for helping others and demonstrate confidence when interacting with clients.? *Key Responsibilities:**
• Serve as the primary point of contact for customers, responding to inquiries via phone, email, and chat in a timely and professional manner.
• Identify customer needs and provide effective solutions to resolve issues, utilizing strong decision-making and planning skills.
• Maintain up-to-date knowledge of S&P Global products and services to provide accurate information and support.
• Document customer interactions and maintain accurate records in our customer relationship management (CRM) system.
• Collaborate with internal teams to ensure customer feedback is addressed and enhancements are implemented where necessary.
• Engage with customers to foster positive relationships, ensuring customer satisfaction and loyalty to the S&P Global brand.
• Assist in training new team members, sharing knowledge and best practices to maintain a high standard of customer service.
• Continuously seek opportunities for process improvement to enhance the overall customer experience.
? *Requirements:**
• Minimum of 1 year of experience in a customer service or support role, preferably in a remote setting.
• Strong interpersonal skills with a passion for helping customers and a confident demeanor.
• Exceptional verbal and written communication skills, with an ability to adjust content based on the audience.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• A solid understanding of decision-making processes and the ability to plan effectively to meet customer needs.
• Strong organizational skills with attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Availability to work flexible hours, including evenings and weekends, as needed.
? *Personality Traits:**
• Passionate about customer service and committed to achieving customer satisfaction.
• Confident and assertive in communication, adapting to various customer personalities effectively.
? *Benefits:**
• Vision insurance to support your eye health.
• Employee discounts on various products and services, making your life at home more affordable.
• Parental leave to support you during important family moments.
? *Working Environment:**Join a visionary company that fosters a collaborative and innovative culture. At S&P Global, you will be part of a team that not only embraces change but also leads the industry in setting standards. Your contributions will impact how our customers approach their challenges and opportunities.? *Application Deadline:**All applications must be submitted by **October 5, 2024**.? *Equal Opportunity Statement:**S&P Global is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all individuals, regardless of age, gender, race, ethnicity, sexual orientation, disability status, or any other protected status.

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