Customer Service Rep Bil FULLY REMOTE

While this position is fully remote, we are only registered and can proceed with qualified candidates who reside and will work in one of the following states: AL, AZ, FL, GA,MI, MS, NJ, NC, OH, OK, TN, TX. No exceptions, No relocation assistance is available.

Must be eligible to work in the US without employment sponsorship...

Direct Hire only, no third-party agency applications, please.

Job Description

Job Title: Call Center Customer Service 401(k) Specialist Bilingual

Job Status: Full Time

Reports To: Customer Service Manager Positions Supervised: none

Work Schedule:
? Call center is open Monday-Friday from 8a-8p ET, 7a-7p CT, 6a-6p MT.
? Mandatory ? The first 2 weeks. Training is paid. Courses course 9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT
? Next you will shadow and do on the job training for 2 weeks from 9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT
? After that you will be ready to fly solo - 11:30a-8p ET, 10:30a-7p CT, 9:30a-6p MT
? After 4-6 months of good service, you have the opportunity to bid for other shifts.

What you will do:

The Customer Service 401(k) Specialist position is an essential component of our Customer Service and inbound Contact Center team. As a Customer Service 401(k) Specialist you will have the opportunity to create a best-in-class experience for our clients.

Essential Functions
? Answering 20-40+ inbound phone calls regarding administration of 401(k) plans.
? Educate callers regarding 401(k) regulations, compliance questions, and administration of plans.
? Provide accurate, timely, and customer focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met.
? Navigating the Slavic401(k) websites, registering online, and password resets.
? Successfully apply knowledge obtained during classroom and on the job training to independently solve customer requests.
? Utilizes multiple CRM applications such as Salesforce, Relius, and other Company systems to assist with addressing customer questions and resolving requests.

Job Qualifications

What you have:
? Demonstrates ownership, commitment, and prioritization to meet established deliverables.
? Ability to adapt to change and open to new ideas.
? Excellent verbal and written communication and interpersonal skills.
? Demonstrates a customer first approach to service while maintaining regulatory and organizational compliance.
? Demonstrates a forward-thinking mentality of process improvement.
? Ability to meet performance metrics that have been determined by the business.
? Ability to comprehend and utilize contact center software applications. Proficiency with Microsoft Office applications and general website navigation.

Experience
? 1+ years of customer service experience preferred.
? 1+ years of remote call center experience highly preferred.
? Retirement plan experience a plus.
? Fluent with reading, writing, and speaking in both Spanish and English Languages.

Education
? High school Diploma or GED.

Work Environment
? Extended sitting and computer work
? For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace. Additionally, there is an internet work speed requirement of 100 MBPS or better. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, please ensure that you are able to meet these expectations before applying as adequate homework environment and the required internet connection is a non-negotiable requirement of remote employment.

What?s in it for you Offer Package

This role will have a base pay range of $21.00 hourly upon passing our language assessment within 90 days. Please know, this is the base range only and does not consider other components that make up the total rewards package for this role.

Other perks in the total rewards package are:
? Flexible work environment
? Participation in Personal Annual Performance Bonus incentive program
? Medical, Dental, Vision, and Life Insurance
? 75% employer coverage of Medical Premiums
? Retirement Savings ? 401(k) plan with generous company match, vested after 2 years
? Tuition Reimbursement up to $5,250/year
? Generous Paid Time Off upon hire ? plus quarterly Work/Life Balance days and paid holidays
? Paid Parental Leave
? Voluntary Pet Insurance, LifeLock and More!
? 24/7 no-cost Employee Assistance Program (EAP)

Slavic401k is an Equal Opportunity Employer

Slavic 401k is an equal opportunity employer with a commitment of inclusion for all qualified candidates. Slavic401k strictly prohibits unlawful discrimination based upon an individual?s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

The Power of WE

WE serve the individual saver and investor, know that their savings represents not only money, but the time it took to earn that money, which is forever gone. WE will prudently, cost-effectively and efficiently safeguard and invest that money for a better future for all we serve.

WE are guided by core principles of honesty, accountability, and transparency. Consequently, we are always looking to do the right thing.

WE will treat every customer and colleague with respect and dignity. WE will exhibit humility both as individuals and as a corporate entity.

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Education

Required
? High School or better

Apply Job!