Customer Service Representative

We are a Real Estate Technology Company with cutting-edge and state-of-the-art applications for homeowners and supporting businesses that is disrupting the current real estate technology market. We leverage collected data and artificial intelligence tools to empower homeowners, enabling them to make more informed and actionable decisions. In essence, DomiDocs elevates property market value... mitigates costly risks, and decreases expenses through technology, organization, and education. We are currently seeking a full-time, experienced Customer Service Representative for our real estate property protection platform, which is experiencing tremendous growth and has $1.5B in property value being protected. This position is 100% virtual, and the ideal candidate would be independent, self-motivated, and possess previous customer support and inside sales experience with software-related products and services. This exciting opportunity allows you to work in a fast-paced, high-energy environment alongside helpful and driven team members dedicated to the company's success. Together, we cultivate an innovative environment that propels DomiDocs forward. As a Customer Service Representative, you will play a crucial role in providing exceptional customer service and driving business growth through proactive outbound calling, relationship building, and effective sales techniques. You will have the opportunity to work closely with the team to meet or exceed targets while ensuring customer satisfaction. If you have a passion for customer service, excellent communication skills, and a drive for success, we invite you to join our dynamic team. Responsibilities: ? Handling inbound customer service and sales calls ? Prior customer service experience is essential. ? Addressing issues in a calm and composed manner. ? Developing relationships and providing support to the manager. ? Utilizing technology to efficiently source information. ? Onboarding and training new users to the platform. ? Ability to thrive in a fast-paced environment requiring multitasking and buildinginterdepartmental relationships. ? Familiarity with real estate documents/title (deed, mortgage, easements,property report, taxes). ? Residential real estate transaction knowledge is preferred. ? Assisting customers in navigating our real estate technology platform, offering guidance and troubleshooting assistance when necessary. ? Educating customers on the benefits of our technology solutions and how they can optimize their real estate transactions and property management using our tools. ? Maintaining comprehensive knowledge of our technology offerings, staying up-to-date with product updates and improvements to provide accurate information to customers. ? Assisting customers with onboarding processes, guiding them through setting up accounts and utilizing our software effectively. ? Handling customer complaints and concerns with empathy, striving to find solutions that meet their needs and exceed their expectations. ? Keeping detailed records of customer interactions and feedback in our CRM system to facilitate continuous improvement and tailor services to customer preferences. ? Collaborating with the team to meet and exceed sales and customer satisfaction targets. ? Providing exceptional customer service and addressing customer inquiries or concerns.

Experience
? Proven experience in customer service, technology sales, or a related field.
? Strong communication skills, both verbal and written, with fluency in English.
? Ability to effectively communicate product features and benefits to customers.
? Experience with outbound calling and business development strategies.
? Proficiency in negotiating and closing sales deals.
? Familiarity with CRM software for managing customer interactions and salespipelines.
? Computer knowledge.
? Google Drive (Google Docs, Sheets, Slides).
? Microsoft Office Experience.
? Knowledge of Dropbox helpful.
? Slack and Zoom experience preferred.

Job Types: Full-time, Contract

Pay: From $50,000.00 per year

Benefits:
? Work from home

Experience level:
? 4 years

Shift:
? Day shift

Weekly day range:
? Monday to Friday
? Weekends as needed

Work setting:
? Remote

Work Location: Remote

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