Customer Service Representative

Join our team and take the first step towards a dynamic career in the insurance industry! We are an award-winning agency recognized for our commitment to excellence and innovation. We offer a unique opportunity for growth-oriented individuals with a background in customer service, sales, and/or marketing. We are dedicated to mentoring eager learners who are ready to advance their careers. If you thrive in a fast-paced environment and are a motivated self-starter, this opportunity could provide you with both a rewarding career and excellent income potential.

Benefits:
? License Sponsorship: We cover the cost of all required insurance licenses.
? Competitive Compensation: Earn uncapped commission potential.
? Career Advancement: Opportunities for professional growth and advancement.
? Lead Generation: Access to unlimited leads to fuel your sales.
? Work Flexibility: Enjoy a flexible schedule and convenient location options.
? Training and Development: Receive hands-on training designed... to foster your success.
? Performance Incentives: Eligibility for performance-based bonuses.
? Holiday Time Off: Enjoy holidays off to relax and recharge.

Requirements: ? Self-Motivation: Goal-oriented and proactive, with a sense of urgency to achieve business objectives. ? Team Collaboration: Must be a cooperative team player with a positive attitude. ? Organizational Skills: Strong ability to organize tasks and manage time effectively. ? Communication: Excellent communication skills, both oral and written, are essential. ? Licensing: No prior experience required; however, candidates must be willing to complete the licensing process (expenses covered by us).

Responsibilities: ? Licensing Completion: Successfully complete the licensing process in a timely manner. ? Customer Support: Provide exceptional service and administrative support to the agent. ? Customer Engagement: Follow up with customers to ensure satisfaction, handle inquiries, solicit additional sales, and address or escalate issues as necessary. ? Sales Recommendations: Offer personalized insurance coverage recommendations. ? Lead Management: Actively make outbound calls from various lead sources. ? Appointment Scheduling: Organize appointments with potential customers. ? Sales Training: Initially shadow the agent to learn the consultative sales process, with the goal of independently managing sales activities.

## Overview We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in English and Spanish, with exceptional communication skills and a passion for providing outstanding customer service. ## Responsibilities - Communicate with customers via phone, email, and chat to provide information about products and services - Assist customers with orders, inquiries, and issue resolution - Upsell products and services to maximize sales opportunities - Perform data entry tasks accurately and efficiently - Analyze customer needs to recommend the best solutions - Maintain a high level of professionalism and customer service at all times ## Qualifications - Fluent in English and Spanish (multilingual proficiency is a plus) - Previous experience in customer service or sales is preferred - Strong communication skills with the ability to interact effectively with customers - Excellent data entry skills and attention to detail - Ability to analyze customer inquiries and provide appropriate solutions - Bilingual proficiency in other languages is a bonus Join our team as a Customer Service Representative and be part of a dynamic environment where your contributions are valued!

Job Types: Full-time, Part-time

Pay: $294.00 - $1,500.00 per day

Expected hours: 30 ? 40 per week

Benefits:
? Dental insurance
? Flexible schedule
? Health insurance
? Professional development assistance
? Vision insurance
? Work from home

Shift:
? Day shift
? Evening shift
? Morning shift
? No nights

Location:
? Louisiana (Required)

Work Location: Remote