Customer Service Representative

? InterCambio Express Inc is seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. We are a leading money transmitter company specializing in wiring money to Mexico, Central America, South America, and the Caribbean. Our commitment to providing excellent customer service and safe, reliable money transfers has made us a trusted name in the... industry.
As a Customer Service Representative at InterCambio Express Inc, you will play a key role in ensuring customer satisfaction by providing assistance and resolving inquiries. You will handle incoming calls, respond to customer emails, and assist with any issues or concerns they may have. The ideal candidate for this position should have strong communication skills, a positive attitude, and the ability to work well in a team.

Responsibilities
Provide exceptional customer service by addressing customer inquiries and concerns
Assist customers with their money transfer transactions and provide necessary information
Handle incoming calls, emails, and other forms of customer communication
Collaborate with team members to resolve complex customer issues
Maintain a thorough understanding of company products, services, and policies
Document all customer interactions and their outcomes in the CRM system
Identify and escalate priority issues to the appropriate channels

Requirements
High school diploma or equivalent
Previous customer service experience preferred
Strong communication skills, both verbal and written
Excellent problem-solving and conflict resolution abilities
Ability to work well in a team
Proficiency in using computers and CRM software
Ability to multitask and work in a fast-paced environment
Flexibility to work various shifts, including evenings and weekends

Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Wellness Resources