Customer Service Representative - After Hours (REMOTE - US Hours)

Remote, USA Full-time Posted 2025-03-08

This a Full Remote job, the offer is available from: United States

Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

Responsibilities
?Answer all incoming calls.
?Resolve client and nurse queries that are within the scope of after-hours.
?Provide timely responses to queries that come in our texting platform.
?Notify clients and replace caregiver callouts as necessary.
?Confirm caregivers 1-2 hours before shift start.
?Perform initial intake for callers potentially interested in services.
?Document all scenarios on our platform, as well as update caregiver schedules as needed.
?Non-urgent Admin projects if time allows.

Requirements

Skills
?Fluent in English
?Compassionate and confident
?Responsible and reliable
?10+ years?work experience in customer service + office duties.
?Adaptable and flexible regarding work hours
?Impeccable phone and computer skills
?Staffing and/or health care experience
?Experience working remotely and independently to the USA.
?Quiet and professional work-from-home environment
?Remotely set up with Wi-Fi and load-shedding back-up

This offer from 'iSTA Solutions' has been enriched by Jobgether.com and got a NaN% flex score.

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Customer Service Representative - After Hours (REMOTE - US Hours)

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