Customer Service Representative - After Hours (REMOTE - US Hours)

Remote, USA Full-time Posted 2025-05-04

This a Full Remote job, the offer is available from: United States

Our Client based in the US is offering Elderly Home Based Care and various other services...

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

Responsibilities
? Answer all incoming calls.
? Resolve client and nurse queries that are within the scope of after-hours.
? Provide timely responses to queries that come in our texting platform.
? Notify clients and replace caregiver callouts as necessary.
? Confirm caregivers 1-2 hours before shift start.
? Perform initial intake for callers potentially interested in services.
? Document all scenarios on our platform, as well as update caregiver schedules as needed.
? Non-urgent Admin projects if time allows.

Requirements

Skills
? Fluent in English
? Compassionate and confident
? Responsible and reliable
? 10+ years? work experience in customer service + office duties.
? Adaptable and flexible regarding work hours
? Impeccable phone and computer skills
? Staffing and/or health care experience
? Experience working remotely and independently to the USA.
? Quiet and professional work-from-home environment
? Remotely set up with Wi-Fi and load-shedding back-up

This offer from 'iSTA Solutions' has been enriched by Jobgether.com and got a NaN% flex score

Apply Job!

Apply for the Job

Customer Service Representative - After Hours (REMOTE - US Hours)

Similar Remote Jobs

Customer Service Representative - After Hours (REMOTE - US Hours)

Sales Advisor ? The UPS Store #1229 ? Destin, FL

Data Entry Clerk / Typing - Work from Home/ Remote

Remote Inside Sales Representative: Work from Anywhere, No Cold Calling

Apple At Home Careers - Data Entry Remote Jobs (Part-Time)

Beginner Friendly Game Tester (Immediate Start / Work from Anywhere)

Data Entry Clerk/Work From Home-Jobs/Online Data Entry Jobs/Part-Time Jobs/Typing Jobs/Home-Based

(Part-Time Remote Jobs) Amazon Customer Service Jobs ? Hiring Now

Remote Director of Technology Job for a Fintech Startup (Part-Time)

Project Manager With Strong Ms Projects And Documentation Exp (Remote)

Hybrid Therapist for Children and Teens in Foster Care

Seasonal Customer Service Representative

Manager, Strategy and Operations - Fraud

Information Technology Support Analyst

Senior Director, AI Strategic Sourcing

Talend Developer with EDI experience

Stony Brook Medicine ? Nursing Assistant I/II ? CPEP Part-time Evening Shift ? Stony Brook, NY

Graduate Project Engineer (Entry-Level)

Travel Logistics Coordinator- Work Remotely

Manager Long Term Services and Support - Aetna Better Health of Florida