Customer Service Representative/ Call Center - Remote

We are hiring for our client - The CIO Awards Africa.

Job Summary

We are seeking a highly skilled and experienced remote Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service, resolving issues, and ensuring customer satisfaction. If you have a passion for delivering outstanding customer service, excellent communication skills, and a strong work ethic, we want to hear from you!

Key Responsibilities
? Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
? Resolve customer complaints and issues in a fair and satisfactory manner
? Provide accurate and up-to-date information about our products and services
? Utilize active listening skills to understand customer needs and concerns
? Collaborate with internal teams to resolve complex customer issues
? Document customer interactions using our CRM software
? Identify and escalate potential issues to team leads or supervisors
? Participate in continuous training and improvement programs to enhance customer service skills
? Meet or exceed customer service metrics and performance targets

Requirements
? High school diploma or equivalent required; associate's or bachelor's degree preferred
? 2-3 years of customer service experience in a call center or similar environment
? Excellent communication, problem-solving, and conflict resolution skills
? Ability to work in a fast-paced environment and adapt to changing priorities
? Proficiency in CRM software and technology (training provided)
? Strong attention to detail and organizational skills
? Ability to work varied shifts, including evenings and weekends (as required)

Desired Qualifications
? Customer service certification (e.g., CCSP, CCSR) or equivalent
? Experience in a related industry (e.g., tech, finance, healthcare)
? Knowledge of customer service software and tools (e.g., Zendesk, Freshdesk)
? Bilingual or multilingual skills (optional)

Nice To Have Skills
? Excellent communication and interpersonal skills
? Strong problem-solving and conflict resolution skills
? Ability to work in a fast-paced environment
? Proficiency in CRM software and technology
? Strong attention to detail and organizational skills
? Ability to adapt to changing priorities and processes
? Empathy and understanding of customer needs and concerns

Experience
? 1 year of experience in a customer-facing role, preferably in a call center or similar environment
? Proven track record of consistently meeting or exceeding customer service metrics and performance targets
? Experience with CRM software and technology, such as Salesforce, Zendesk, or Freshdesk
? Familiarity with customer service protocols and procedures, including escalation procedures and conflict resolution
? Experience working in a fast-paced environment with changing priorities and deadlines
? Previous experience in a related industry (e.g., tech, finance, healthcare) is an asset
? Experience with multi-channel customer support (phone, email, chat, social media) is preferred

Why Work With Us?
? Competitive salary and benefits package
? Ongoing training and professional development opportunities
? Collaborative and dynamic work environment
? Recognition and rewards for outstanding performance
? Flexible scheduling and remote work options (as applicable)
? Comprehensive health and wellness program
? Employee assistance program (EAP)
? Paid time off (PTO) and holidays
? 401(k) or retirement plan with company match
? Discounts on company products or services
? Opportunities for career advancement and growth

Work Environment
? Our customer service team is located in a comfortable office space and also remote friendly
? We offer a collaborative and dynamic work environment with a focus on teamwork and support
? Our team is led by experienced and supportive managers who prioritize employee development and growth

Guidelines On How To Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today! Please include your resume, a cover letter, and any relevant certifications or references.

Skills: communication,problem solving,customer focused marketing,technical skillset,interpersonal skills,adaptability,attention to detail in data entry,compliance,executive administrative assistance,empathy,time management,knowledge acquisition,emotional intelligence,persuasion,product knowledge,body language,organizational & writing skills,project management skills,call center administration,accounting,bookkeeping,receptionist duties

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