Customer Service Representative - Call Center Specialist

Job Type

Full-Time...

Hours

Monday to Saturday, Open Availability Required

Salary

(13 - )15 per hour

Benefits

Available after 60 days for full-time employees

About Us

We are a dynamic company operating over 20 contact centers across the United States and Canada. Our mission is to provide top-notch services in telephone answering, appointment setting, customer support, third-party verification, sales, lead qualification, market research, and more. With a strong commitment to customer satisfaction, we handle over 125 million interactions per year, serving a diverse range of clients.

Position Summary

We are seeking dedicated and customer-focused Remote Service Representatives to join our team. In this role, you?ll provide exceptional customer service solutions tailored to each client?s needs. Your responsibilities will include making consistent outbound calls, accurately documenting customer interactions, and upholding the highest standards of integrity and professionalism.

Key Responsibilities
? Accurately enter data and perform typing tasks.
? Capture and document customer information.
? Upsell products and services when appropriate.
? Set appointments in a business-to-customer format.
? Maintain a thorough understanding of the products, services, and promotions associated with each campaign.

Qualifications
? Required: At least one year of call center experience, including working with an automatic dialer and call scripting. Note: This is mandatory for remote candidates.
? Clear, professional, and friendly communication skills.
? Strong interpersonal skills, active listening abilities, and excellent communication.
? Consistent attendance and punctuality.
? Sales experience is preferred.
? High school diploma or GED.
? Basic computer skills and literacy.
? Experience in an outbound calling environment.

Work-from-Home Requirements
? A PC or laptop with Windows 10 or later (Note: Apple/Mac products, Chromebooks, and tablets are not compatible).
? A hard-wired, high-speed internet connection (via ethernet cable).
? A USB-connected headset.
? A webcam.
? A quiet, dedicated workspace free from distractions, including pets and children.

Employment Type: Full-Time

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