Customer Service Representative Entry Level (Remote)

? *Job Summary**
? *Job Type:** Full-time, Remote
? *Salary:** Competitive Hourly Rate
? *Working Hours:** Flexible schedule opportunities available
? *Company:** American Express
? *Location:** Remote
? *Benefits:** Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) with company match
? *Description**

American Express is seeking enthusiastic and dedicated individuals to join our expanding Customer Service team as Entry Level Customer Service Representatives in a remote capacity. This role offers the chance to work with a leading global brand that is committed to customer satisfaction. You will be the first point of contact for our valued clients, providing exceptional service with a focus on understanding and resolving customer inquiries and issues promptly and professionally.

Joining our team means becoming a part of a dynamic workforce that believes in growth, diversity, and collaboration, ensuring all employees are empowered to reach their full potential. With comprehensive training and continuous support, you will develop the skills needed to excel in your role and meet the high standards American Express is known for.
? *Requirements**

? High school diploma or equivalent qualification.

? Excellent verbal and written communication skills.

? Strong problem-solving abilities and attention to detail.

? Basic computer skills and the ability to navigate multiple systems.

? Ability to work independently and in a team-oriented environment.

? Availability to work flexible hours, including potential evenings and weekends.

? A quiet, dedicated workspace with reliable internet connectivity for remote duties.
? *Responsibilities**

? Handle inbound customer inquiries via phone, email, and chat.

? Resolve product or service problems by clarifying the customer?s complaint and determining the best solution.

? Process transactions and maintain customer records by updating account information.

? Provide information about products and services to enhance customer satisfaction and engagement.

? Track customer interactions and detail all customer account information in the system.

? Develop a keen understanding of our products and services to provide accurate information to customers.

? Collect and analyze feedback from customers to enhance the customer service process.
? *Benefits**

? Comprehensive Health Insurance covering medical, dental, and vision.

? Paid Training Program to ensure your success.

? Generous Paid Time Off policies, including paid vacations.

? 401(k) retirement savings plan with company match.

? Opportunities for career advancement and professional growth.

? Employee discounts on American Express products and services.
? *Educational Qualifications**

? A high school diploma or GED is required.

? Additional coursework or certification in customer service is a plus but not mandatory.
? *Experience**

? Previous experience in customer service or a related field is preferred but not required; we provide comprehensive training for the right candidates.
? *Company Overview**

American Express is a leading global payments company, known for its service excellence and a vibrant culture that embraces change and innovation. Our mission is to create exceptional experiences for our customers and provide rewarding career paths for our employees. With a focus on fostering an inclusive and supportive work environment, American Express inspires its teams to deliver the best service to millions of customers across the globe. Join us and be a part of creating a brighter future for both our clients and your career.

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