Customer Service Representative (Healthcare) Remote

Job Title:

Customer Service Representative (Healthcare) Remote...

Job Description

As a Customer Service Representative (Remote) you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include: Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices. All while providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.

Title: **Customer Service Representative (Remote)**

Location: **New Mexico, USA**
? *REIMAGINE YOUR CAREER**

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns **World's Best Workplaces** , **Happiest Employees** , and **Best Companies for Career Growth** awards every year? Then a Customer Service Representative (Remote) position at Concentrix is just the right place for you!

As a Customer Service Representative (Remote), youll join an organically diverse team from 40 countries where ALL members contribute and support each others success and well-being, united as One Concentrix. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
? *CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
? *WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service Representative (Remote) working from home, you will:

+ Provide inbound customer support.

+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

+ Assess all in-bound calls to accurately and efficiently address members needs by maintaining a strong customer focus.

+ Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.

+ Be efficient in navigating multiple systems.

+ Deliver expert customer experienceswith a smile.
? *YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

+ Passion for helping others and strong customer service orientation

+ Minimum 6 months customer service experience

+ Verifiable High School diploma or GED

+ Basic computer navigation skills and PC knowledge?

+ Proficiency in fast-paced, multi-tasking environment

+ Eagerness to learn new technologies
? *WHATS IN IT FOR YOU**

One of our Concentrix Culture Statements says, We are fanatical about our staff. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

+ Paid training and performance-based incentives

+ Lucrative employee referral bonus opportunities

+ Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness

+ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ Work-from-home convenience with company-supplied technologies

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
? *REIMAGINE THE BEST VERSION OF YOU!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their employer of choice proudly united as One Concentrix.

Location:

USA, NM, Work-at-Home

Language Requirements:

Time Type:

Full time

?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. ? *If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ([Link available when viewing the job] /> ? *Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
? *Where Job May be Performed:**

Currently, this position may be performed only in the states listed here ([Link available when viewing the job] .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English ([Link available when viewing the job] />

Spanish ([Link available when viewing the job] />

To request a reasonable accommodation please click here ([Link available when viewing the job] .

If you wish to review the Affirmative Action Plan, please click here ([Link available when viewing the job]

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