Customer Service Representative I - NCC - 999134 **Work from home within the Tri-County area, upon completion of onsite trainings**

Employer Industry: Higher Education

Why Consider This Job Opportunity
? Salary up to $18.25 per hour
? Comprehensive benefits package including tuition waiver and excellent medical and dental plans
? Opportunity for career advancement and growth within the organization
? Supportive and collaborative work environment
? Chance to make a positive impact on student experiences

What To Expect (Job Responsibilities)
? Support achievement of key metrics to ensure an exceptional student and patient experience across various communication channels
? Assist students with inquiries related to admissions, enrollment, registration, and financial aid
? Use ERP and CRM systems to review student records and facilitate enrollment processes
? Schedule patient appointments and coordinate referrals while ensuring compliance with insurance requirements
? Provide general information on academic procedures and assist with navigating the student portal

What Is Required (Qualifications)
? High School Diploma or Equivalent
? One (1) year of customer service experience
? General knowledge of customer service principles and processes
? Proficient skills in complex problem-solving and active listening
? Ability to communicate effectively in both oral and written forms

How To Stand Out (Preferred Qualifications)
? Associate or Bachelor's degree
? One year of customer service experience in higher education, student services, or healthcare
? Knowledge of academic programs, policies, and federal/state regulations
? Familiarity with Banner, Recruit, and/or Avaya systems
? Bilingual proficiency in English and Spanish

#HigherEducation #CustomerService #CareerGrowth #ComprehensiveBenefits #StudentSupport

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