Customer Service Representative - Live Chat FULLY REMOTE

Employer Industry: Customer Service

Why Consider This Job Opportunity...
? Opportunity for career advancement and growth within the organization
? Engaging work environment focused on exceptional customer service
? Flexible scheduling with weekday and weekend shifts available
? Chance to develop strong communication and negotiation skills
? Collaborate with various departments to enhance customer satisfaction

What To Expect (Job Responsibilities)
? Handle incoming calls from customers and make outbound calls for follow-up and upselling
? Prepare account changes and troubleshoot customer issues effectively
? Identify and act upon potential new sales opportunities
? Assist in customer retention efforts and resolve billing issues
? Negotiate customer prices and service plan payments in line with company guidelines

What Is Required (Qualifications)
? High School Diploma or Equivalent
? 1-2 years of experience in a customer-facing role
? Ability to work well in a fast-paced environment
? Excellent telephone and communication skills
? Strong troubleshooting and negotiating abilities

How To Stand Out (Preferred Qualifications)
? Previous experience in a customer service setting
? Proficiency in computer applications relevant to customer service

#CustomerService #CareerGrowth #CommunicationSkills #FlexibleShifts #NegotiationSkills

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