Customer Service Representative - Part-Time, 2 Hour Learning (Remote) - $30,000/year USD

Crossover is the world's #1 source of remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, 2 Hour Learning. Have you got what it takes?

Are you the organizational maestro who thrives on precision and efficiency? Do you excel at juggling multiple tasks while ensuring every detail is flawlessly executed? If you're the go-to person for getting things done right the first time, 2 Hour Learning needs your talents.

Join our admissions team and become the linchpin in our innovative education model. You'll be the face of our organization, guiding families through their exploration of 2 Hour Learning with unparalleled attention to detail and care.

This role isn't just about customer service?it's about orchestrating a seamless experience. You'll be the master of logistics, data management, and ambassador training, all while supporting our admissions process with laser-focused precision.

At 2 Hour Learning, we don't just appreciate your organizational prowess?we celebrate it. With competitive pay, growth opportunities, and a dynamic environment, your skills will be put to the test daily. Ready to elevate your career and make a lasting impact on education? We're waiting to hear from you.

What You Will Be Doing
? Craft prompt, accurate responses to parent inquiries via phone and email, setting the tone for exceptional customer service
? Develop and execute a robust training program for student ambassadors, ensuring they embody our values during campus tours
? Orchestrate flawless logistics for tours and shadow days, leaving nothing to chance
? Maintain pristine admissions records in our CRM & SIS systems, ensuring data integrity at all times
? Pioneer scalable processes and manuals that will serve as the blueprint for future campus expansions

What You Won?t Be Doing
? Crafting high-level admissions strategies?your focus is on flawless execution, not policy creation
? Overseeing multiple campuses or managing large teams?this role is about personal excellence and individual impact
? Developing curriculum or providing direct student instruction?your expertise lies in smoothing the path to enrollment

Customer Service Representative Key Responsibilities

Orchestrate a world-class admissions experience that embodies the innovation and efficiency of 2 Hour Learning, setting the stage for student success from the very first interaction.

Basic Requirements
? Proven track record of 2+ years in a high-stakes, customer-facing role, demonstrating exceptional service delivery
? Masterful communication skills, both written and verbal, capable of conveying complex information with clarity and warmth
? Unparalleled organizational abilities with a near-obsessive attention to detail
? Deep-seated passion for revolutionizing education and propelling student success
? Legal authorization to work in the US without visa sponsorship

Nice-to-have Requirements
? Proficiency with Hubspot or similar CRM platforms, showcasing your tech-savvy approach to customer management
? Background in admissions, education, or high-pressure environments, indicating your ability to thrive in our dynamic setting

About 2 Hour Learning

2hr Learning is powered by AI technology that enables schools to provide personalized, mastery learning to students, enabling them to learn faster than standard school, thereby freeing up the rest of the school day to pursue their passions and interests.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a part-time (20 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $30 USD/hour, which equates to $30,000 USD/year assuming 20 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-4966-US-Charlott-CustomerServic.005