Customer Service Representative - Phone Agent (100% remote)

Employer Industry: Financial Technology

Why Consider This Job Opportunity...
? Opportunity for career advancement and growth within the organization
? 100% remote position with provided work-from-home equipment
? Supportive and collaborative work environment
? Comprehensive training program provided with no time off during training
? Chance to make a positive impact on customer satisfaction
? Flexible scheduling with shifts available from 11 am to 11 pm

What To Expect (Job Responsibilities)
? Provide exceptional customer support by handling inquiries and resolving issues to ensure customer satisfaction
? Gather and assess customer information efficiently to fulfill their needs
? Educate customers to solve their concerns on the initial call
? Navigate multiple systems and computer screens while engaging customers over the phone
? Work in a call center environment that operates 363 days a year

What Is Required (Qualifications)
? Minimum of 2 years of experience in a call center or help desk capacity
? Proficiency in customer service software and tech applications, including Microsoft Office/Teams
? Strong decision-making and analytical abilities
? Excellent communication and listening skills with a detail-oriented mindset
? High School diploma, GED, or equivalent required

How To Stand Out (Preferred Qualifications)
? Experience in the financial services industry
? Bilingual in English and Spanish
? Ability to handle high-volume inquiries in a fast-paced environment
? Open-minded and adaptable with a willingness to learn new skills
? Strong commitment to customer satisfaction and urgency in addressing issues

#FinancialTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingProvided

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