Customer Service Representative - Remote

Are you passionate about providing exceptional customer support and keen on learning new skills in the tax preparation domain? We are seeking a dynamic and friendly Customer Service Representative to join our remote team, dedicated to uplifting the customer experience by resolving inquiries related to our tax preparation products. This role involves guiding customers through various aspects such... as downloading the software, account login, basic navigation, importing documents, as well as assisting with printing and filing processes. Additionally, you'll address straightforward tax-related questions to enhance user confidence and satisfaction with our products.

What We Offer

Competitive Compensation: Earn over $18 per hour, with an added incentive of a $300 bonus upon completing 5 days of comprehensive training.

Flexible Scheduling: Craft your ideal work schedule within our operating hours (8 AM to 10 PM EST, Monday through Sunday), ensuring a work-life balance that suits your lifestyle.

Robust Training and Support: Receive unparalleled, continuous training to equip you with the knowledge and skills necessary for success. A dedicated Subject Matter Expert (SME) will be on hand to support you during live calls, alongside a Marketplace Performance Specialist (MPS) who will serve as your advocate and guide.

Remote Work: Enjoy the flexibility and comfort of working from anywhere, eliminating the commute and fostering a comfortable work environment.

Who We Are Looking For

Eagerness to Learn: No specific accounting background is required. We're looking for individuals with a zest for learning and a genuine desire to assist customers with their queries.

Strong Communication Skills: The ability to communicate solutions in a clear, empathetic manner is crucial. You'll be the voice our customers trust to navigate their concerns and provide effective solutions.

Customer Empathy: A successful candidate will understand and empathize with customer needs, striving to deliver exceptional service while fostering innovation.

How To Apply

If you're excited to be part of a team that values continuous learning, customer satisfaction, and flexible working conditions, we would love to hear from you. Join us in our mission to provide outstanding support and make a significant impact on our customers' tax preparation experience.

Employment Type: Full-Time

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