Customer Service Representative (Remote)

Job title- Customer Service Representative

Location- Remote...

Pay rate- $18-$20/hr on W2

Contract-18 months with possible Extension

We are seeking a Customer Service Representative with strong interpersonal skills This role involves managing customer service tasks related to sales, order entry, and purchase order collections. You will be responsible for maintaining positive customer relations, resolving claims and complaints effectively and in line with consumer laws, and developing initiatives to educate and inform customers.

Key Responsibilities: ? Provide exceptional customer service related to sales, order entry, and purchase order collections. ? Maintain positive customer relationships and address claims and complaints fairly and effectively. ? Develop and implement organization-wide initiatives to proactively educate and inform customers. ? Create improvement plans based on team efforts in purchase order collections.

Qualifications: ? High school diploma or equivalent required. ? Minimum of 2 years of experience in customer service, data entry, account management, or a related field. ? Demonstrated computer skills. ? Knowledge gained through experience, specialized education, or training. ? Ability to follow clearly defined procedures and guidelines for decision-making. ? Basic understanding of work routines and procedures in your discipline.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Shift:
? Morning shift

Work Location: Remote

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