Customer Service Representative REMOTE JOB

Hickory Hill Golf Course are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
? Manage large amounts of incoming phone calls
? Generate sales leads
? Identify and assess customers? needs to achieve satisfaction
? Build sustainable relationships and trust with customer accounts through open and interactive communication
? Provide accurate, valid and complete information by using the right methods/tools
? Meet personal/customer service team sales targets and call handling quotas
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
? Keep records of customer interactions, process customer accounts and file documents
? Follow communication procedures, guidelines and policies
? Take the extra mile to engage customers
Requirements and skills
? Proven customer support experience or experience as a Client Service Representative
? Track record of over-achieving quota
? Strong phone contact handling skills and active listening
? Familiarity with CRM systems and practices
? Customer orientation and ability to adapt/respond to different types of characters
? Excellent communication and presentation skills
? Ability to multi-task, prioritize, and manage time effectively
? High school diploma
In addition to our truly #Ridiculous culture, you?ll enjoy benefits like:
? Outstanding Medical, Dental, Vision and Prescription plans
? 401k Match
? Pet Insurance
? In-house Wellness Coaches
? Tuition and Professional Development Reimbursement Plans
? Hundreds of Discounts with the Brands you Love and Use