Customer Service Representative: Remote near El Paso, TX

Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism... This position is tentatively scheduled to start on January 7th with training beginning on January 14th. Please note, these are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. You will also be able to work remotely after completing training. Schedule Details: - Our call center is open from 8AM - 6:30PM MST, Monday - Friday - 8 hour shifts are scheduled within the hours of operation Why Join Maximus? - Competitive Compensation - Quarterly bonuses based on performance included! - ? Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ? Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities - Participate in training programs, workshops, and conferences. To learn more about this position, please watch the following video: (1) Youtube Video References Visible links 1. (1) https://youtu.be/nsDwP613fZ0 References Visible links 1. https://youtu.be/nsDwP613fZ0

Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. ? High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

Primary Responsibilities: * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Track and document all inquiries using the applicable systems. * Complete associated tasks according to the established guidelines. * Track and document all inquiries using the applicable systems. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Additional Requirements: * Customer Service experience preferred * Must reside in the state of Texas, AND within 70 miles of El Paso Training Requirements: * Must be able to work onsite on Day 1 for equipment training * Must be able to complete classroom and on-the-job training with no time missed. * Must be willing and able to work with webcam on during training and other meetings as instructed by management Home Office Requirements: * Reliable, high-speed internet service * Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible * Minimum 20 Mbps download speeds * Must be a traditional, wired high-speed connection such as cable or fiber * Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed * Quiet and distraction-free workspace * Maximus will supply your computer equipment #HealthTexas #LI-Remote

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