Customer Service Representative (within 60 minutes of Portsmouth, NH)

Marion Edward & Associates is seeking a Customer Service Representative/Support to assist MEA CLIENT staff with customer service and help desk support, and other project coordination and scheduling. He/She will primarily focus on CLIENT projects.
Responsibilities...
? Responds to Inbound/Outbound Call Inquiries
? Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
? Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
? Performs support ticket transaction resolution tasks and administrative functions
? Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
? Responsible for maintaining adequate records/documentation for audit and internal control purposes
? Routes mail, email, and other administrative support duties as assigned
? Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
? Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
Required Skills:
? Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
? Expected to have excellent verbal, written communication and troubleshooting skills
? Demonstrated understanding and ability to work with persons with disabilities.
? Ability to compose reports, business correspondence, and procedure manuals.
? Excellent verbal and written communication skills.
? Ability to troubleshoot.
? Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
? Excellent attention to detail and ability to manage time effectively in a fast paced environment.
? Knowledge of MS Windows, Excel and Word preferred.
Education:
High School degree or equivalent required
Experience:
6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)

Working Conditions:

Office Setting

Job Types: Full-time, Temporary

Pay: $18.00 - $21.00 per hour

Shift:
? 8 hour shift

Weekly day range:
? Monday to Friday

Work setting:
? Remote

Education:
? High school or equivalent (Preferred)

Experience:
? Customer Support & Client Services Occupations: 1 year (Required)

Location:
? Portsmouth, NH (Required)

Work Location: Remote

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