Customer Service Representatives (Remote)

Employer Industry: Recruitment Solutions

Why consider this job opportunity...
• Comprehensive benefits package, including health, dental, and vision
• Ongoing training and professional development opportunities
• Opportunities for career advancement in a rapidly growing company
• Supportive and collaborative team environment where your ideas are valued
• Flexibility of remote work

What to Expect (Job Responsibilities):
• Serve as the first point of contact for customers, handling inquiries and resolving issues in a timely and professional manner
• Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary
• Maintain a deep understanding of products and services to provide accurate information and support to customers
• Accurately record and document customer interactions, issues, and resolutions in the customer service database
• Gather and report customer feedback to help improve products, services, and overall customer experience

What is Required (Qualifications):
• High school diploma or equivalent; a degree in a related field is a plus
• Proven experience in a customer service role, preferably in a call center or customer support environment
• Excellent verbal and written communication skills, strong problem-solving and decision-making abilities
• Ability to handle high-stress situations calmly and effectively
• Proficiency in using customer service software, databases, and tools

How to Stand Out (Preferred Qualifications):
• Experience in a call center or customer support environment
• Degree in a related field

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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