Customer Service Specialist II - Remote

Position Title:

CUSTOMER SERVICE REPRESENTATIVE 2 - REMOTE...

Duties & Responsibilities:

Respond to inbound calls and respond to voicemails to the provider relations line. Calls can include a range of inquiries including application status for provider enrollment, assistance applying for a Medicaid provider number, and compliance reviews.
Commitment to customer service.
Create accurate call logs in the system, summarizing contact details with providers and applicants.
Support team and business goals for enrollment support and customer service.
Assist with other tasks as needed, including document uploads.

Required Skills:

Ability to communicate effectively and work in a team environment.
Must be computer literate and have MS Word, Excel, Outlook, and internet skills.
Ability to exercise independent judgment, based on policy and procedure.
Attention to detail and accuracy.
Ability to meet deadlines and adhere to established standards.

Qualifications:

Experience:

2 years of customer service experience
Bachelor's degree and 2 years paid experience or 36 months and a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.

One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.

One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.

WORKING CONDITIONS:

Working from home/remote work (Access to work area with limited noise and distractions), requires internet connection and computer with updated software to support remote desktop.
The hours for this position are from 8:00am-4:30pm EST.
A headset is required.
This role is a Temporary assignment (60-90 days

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