Customer Service Technician

Job Summary

Amazon Inc. is seeking a dedicated Customer Service Technician to join our team in Washington State. This is a full-time position with a competitive salary of $45,000 – $55,000 annually. The typical work schedule is Monday to Friday with standard business hours. We offer a comprehensive benefits package that includes health insurance, dental insurance, paid training, and paid vacations.

Job Description

As a Customer Service Technician at Amazon, you will play a crucial role in ensuring customer satisfaction by providing technical support and resolving issues related to Amazon’s products and services. You will interact with customers through various channels, including phone, email, and chat, to troubleshoot and resolve technical problems.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field preferred.


• 2+ years of experience in a technical support or customer service role.


• Strong problem-solving skills and technical aptitude.


• Excellent verbal and written communication skills.


• Able to work independently and as part of a team.


• Familiarity with Amazon’s products and services is a plus.

Responsibilities

• Provide technical support to customers via phone, email, and chat.


• Troubleshoot and resolve issues related to Amazon’s products and services.


• Document customer interactions and technical issues in the customer support system.


• Collaborate with other teams to resolve complex issues.


• Maintain up-to-date knowledge of Amazon’s products and services.


• Provide feedback to improve customer service processes and product functionality.

Benefits

• Health Insurance


• Dental Insurance


• Paid Training


• Paid Vacations


• Retirement Savings Plan


• Employee Discounts

Educational Qualifications

• High school diploma or equivalent required.


• Associate’s or Bachelor’s degree in a related field preferred.

Experience

• 2+ years of experience in a technical support or customer service role required.

Company Overview

Amazon Inc. is a global leader in e-commerce and technology, committed to providing the best possible customer experience. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. With a robust infrastructure and a diverse product offering, Amazon continues to set the standard for innovation and customer satisfaction.

Why Join Amazon?

Joining Amazon means being part of a dynamic and innovative company that is constantly evolving. We offer comprehensive benefits, opportunities for career advancement, and a supportive work environment. At Amazon, you will have the opportunity to work with some of the brightest minds in the industry and make a significant impact on the customer experience.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We are committed to providing accommodations for individuals with disabilities. If you require assistance or an accommodation due to a disability, please let us know by contacting our Applicant-Candidate Accommodation Team.

Apply Job!