Customer Service Virtual Assistant Part-Time Jobs at Netflix

Customer Service Virtual Assistant (Part-Time) - Netflix

Location: Remote (United States)

Job Type: Part-Time (Flexible Hours)

About Us:

Netflix is one of the world's leading streaming services, known for providing a wide variety of content to millions of subscribers worldwide. We are looking for dedicated and enthusiastic individuals to join our team as Customer Service Virtual Assistants. If you're passionate about delivering excellent customer service and enjoy problem-solving, we want to hear from you!

Job Responsibilities:

As a Customer Service Virtual Assistant at Netflix, you will be responsible for:

Providing Support: Addressing customer inquiries via chat, email, and phone in a timely, professional, and helpful manner.

Problem-Solving: Troubleshooting technical issues, managing subscription inquiries, and assisting with account-related questions.

Customer Engagement: Ensuring an exceptional user experience by providing solutions that meet customer needs and exceed their expectations.

Feedback Collection: Gathering customer feedback and sharing insights to help improve services.

Documentation: Maintaining accurate records of customer interactions and technical issues.

Requirements:

Experience: Previous experience in customer service or support roles is preferred, but not mandatory.

Communication Skills: Excellent written and verbal communication skills.

Tech-Savvy: Comfortable with navigating technology and learning new software systems.

Problem-Solving Ability: Able to identify issues and provide effective solutions in a fast-paced environment.

Time Management: Strong organizational skills with the ability to prioritize tasks and meet deadlines.

Availability: Must be available for part-time hours, including evenings and weekends (flexible scheduling).

What We Offer:

Flexible Hours: Work from anywhere with a flexible schedule that suits your lifestyle.

Competitive Pay: Hourly compensation with potential for growth.

Training & Development: Comprehensive training and ongoing support to help you succeed in your role.

Great Team Culture: Join a diverse and inclusive team that values innovation and collaboration.

How to Apply:

To apply, please submit your resume along with a brief cover letter outlining your relevant experience and why you?d be a great fit for the role.

We look forward to hearing from you!