Customer Success Manager

Job Summary

**Job Type:** Full-Time

**Salary:** Competitive, based on experience

**Working Hours:** 40 hours/week

**Company:** Amazon Inc.

**Location:** Washington State

**Benefits:** Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts

Job Description

Amazon Inc. is seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager in Washington State. The ideal candidate will have a passion for helping customers achieve success by guiding them through our services and products to maximize their value. This is an excellent opportunity for someone who excels in a fast-paced, collaborative environment and is committed to providing exceptional customer service.

Requirements

– Proven experience as a Customer Success Manager or similar role

– Strong understanding of SaaS (Software as a Service) products and services

– Excellent communication and interpersonal skills

– Ability to multi-task, prioritize, and manage time effectively

– Proficiency in CRM software (e.g., Salesforce) and MS Office Suite

– Problem-solving skills and an analytical mindset

Responsibilities

– Build and maintain strong, long-lasting customer relationships

– Operate as the lead point of contact for any and all matters specific to your accounts

– Ensure the timely and successful delivery of our solutions according to customer needs and objectives

– Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

– Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

– Collaborate with the sales team to identify and grow opportunities within the territory

– Assist with challenging client requests or issue escalations as needed

Benefits

– Competitive salary package

– Comprehensive healthcare coverage, including medical, dental, and vision

– Generous paid time off and holiday schedules

– Continuous learning and professional development opportunities

– Employee discounts on Amazon products and services

– 401(k) retirement savings plan with company match

Educational Qualifications

– Bachelor? degree in Business Administration, Marketing, or a related field preferred

Experience

– Minimum of 3 years of experience in a Customer Success Manager or similar role

– Experience in SaaS industry is highly desirable

Company Overview

Amazon Inc. is a global leader in e-commerce and technology, dedicated to providing the best customer experience through innovative products and services. We pride ourselves on our customer-centric approach and are committed to driving customer success through our comprehensive suite of offerings. Our team is composed of passionate, dedicated professionals who work together to make a significant impact on our customers?ives.

Why Join Amazon?

At Amazon, you’ll be part of a team that is continuously innovating and striving for excellence. Working with us means you’ll have the opportunity to grow professionally and personally while being supported by a network of talented individuals. We believe in fostering a collaborative and inclusive environment where every employee’s contribution is valued.

Equal Opportunity Employer Statement

Amazon Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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