Customer Support Associate - Employee Assistance Program
Remote, USA
Full-time
Posted 2025-07-03
Description: ? Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP) ? Determines purpose of call by actively listening and interacting with callers ? Assesses client?s needs and communicates information regarding EAP/Worklife services ? Recognizes crisis situations and evaluates for needed action ? Performs appropriate research in databases to identify potential providers ? Enters member information into EAP system and documents thoroughly ? Schedules appointment for members with counselors ? Assists team members with necessary activities related to member inquiries ? Communicates effectively with internal stakeholders ? Makes outbound calls to assist with member resources ? Provides miscellaneous support including administrative tasks Requirements: ? 1+ years? experience in call center environment ? Experienced in a social, psychological, or human service field providing client support ? Technical Requirement for personal residential internet service ? Select broadband or fiber internet service with minimum of 25mbps/3mbps ? A hardwired connection is required (ethernet connection) Benefits: ? Full range of medical, dental, and vision benefits ? 401(k) retirement savings plan ? Employee Stock Purchase Plan ? Fully-paid term life insurance plan ? Short-term and long term disability benefits ? Numerous well-being programs ? Education assistance ? Free development courses ? CVS store discount ? Paid Time Off (PTO)
Similar Remote Jobs
Customer Support Associate - Employee Assistance Program
Posted on: 31-01-2025 10:02
Entry Level Data Entry Clerk - Part Time (100% Remote)
Posted on: 31-01-2025 10:02
Creative (Short Hills R043) Job at Apple in Millburn
Posted on: 31-01-2025 10:02
Restaurant Crew Member
Posted on: 31-01-2025 10:02
Senior Sales Support Specialist
Posted on: 31-01-2025 10:02
Clinical Operations Assistants and Transcription Experts
Posted on: 31-01-2025 10:02
MongoDB Developer (Very Strong in MongoDB) - Only on W2 - Remote
Posted on: 31-01-2025 10:02
EHR Software Trainer
Posted on: 31-01-2025 10:02
Online Travel Agent-Entry Level
Posted on: 31-01-2025 10:02
Remote: Data Entry Analyst
Posted on: 31-01-2025 10:02
Read Along Teacher (Online)
Posted on: 16-01-2025 19:15
Remote Data Entry Jobs At UPS
Posted on: 16-07-2024 19:01
Online Web Chat Assistant
Posted on: 20-08-2024 00:00
PART TIME TYPING DATA ENTRY - WORK FROM HOME ADMINISTRATIVE ASSISTANT - NO EXPERIENCE REQ. - AGES 16+ at Remote Work From Home Colorado Springs, CO
Posted on: 27-02-2025 00:00
Entry Level - Data Entry Clerks (Student Work From Home)
Posted on: 20-01-2025 00:00
Generative AI Engineer (Online Trainer)
Posted on: 06-12-2024 06:00
Walmart Data Entry Jobs ? Remote ? Hiring Work From Home Jobs
Posted on: 18-09-2024 00:00
Tesla Remote Social Media Customer Support Job
Posted on: 16-07-2024 19:02
Work From Home Jobs Hiring Immediately - Become a Chat Support Specialist, Earn $25-$35/Hour
Posted on: 07-12-2024 04:21
AI Inference Engineer (Edge) - (100% remote - India)
Posted on: 05-01-2025 17:58