Customer Support - Call Center 12:30 - 9:00 ET

About the position
As a Customer Service Representative at Matco Tools, you will play a crucial role in connecting our sales force with corporate offices, ensuring exceptional customer service. This hybrid position involves assisting customers with tool selection, handling inquiries, providing technical support, and managing orders, all while fostering strong relationships and problem-solving effectively.
Responsibilities
? Assist franchised distributor customers in selecting automotive tools and toolboxes.
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? Handle inbound calls, providing pricing details, part numbers, and troubleshooting issues.
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? Provide technical support by sharing information from the Matco Tools catalog and trusted suppliers.
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? Input orders accurately using internal software systems.
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? Collaborate with the Customer Service team to resolve challenges and ensure seamless communication.
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? Engage with subject matter experts across departments for cross-functional problem-solving.
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? Take on additional responsibilities as needed, demonstrating adaptability.
Requirements
? High school diploma or GED equivalent.
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? Flexibility to work from 12:30 PM to 9:00 PM ET, Monday to Friday.
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? At least 1 year of call center experience or equivalent customer service experience.
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? On-the-job experience with general automotive mechanics is a plus.
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? Intermediate PC and keyboard skills.
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? Strong verbal and written communication skills.
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? Ability to interpret customer issues and troubleshoot effectively.
Nice-to-haves
? ASE certification
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? Automotive expertise
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? Familiarity with tools or related trade school degree.
Benefits
? Annual bonuses/incentives depending on position
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? Immediate company benefits (medical, dental, vision, life, etc.)
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? 401k with company match
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? 401k defined contribution after 1 year of service
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? High level of employee engagement
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? Walking path and gym equipment onsite
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? Food trucks on site during the summer
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? Dress for your day - casual/jeans
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? Employee discounts
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? 15 days vacation + 4 floating holidays + 8 paid holidays
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? Paid maternity & paternity leave
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? Tuition reimbursement
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? Student loan payment assistance
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? Hybrid work environment (2 days remote)
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? Annual Day of Caring for employees to volunteer
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? Discounts on tools
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? Annual team-building events