Customer Support Engineer

Employer Industry: Electronics Manufacturing

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and service relationships
• Travel opportunities for training and product/service orientation
• Engage with cutting-edge technology in the electronics and robotics sectors

What to Expect (Job Responsibilities):
• Provide technical support for customers on-site, remotely, and via hotline
• Perform installation, commissioning, preventive maintenance, troubleshooting, and repairs on various systems
• Document all field activities in CRM, ERP, or company applications to ensure data accuracy
• Collaborate with the engineering team to resolve unique cases and provide product feedback
• Maximize customer satisfaction through post-service follow-ups and issue escalation

What is Required (Qualifications):
• US citizenship is highly desired
• Bachelor's degree in Engineering, Electronics, Robotics, Computer Science, or a related field
• At least 5 years of previous experience in technical customer support
• At least 3 years of relevant technical work experience in field service
• Strong interpersonal skills with a focus on customer satisfaction

How to Stand Out (Preferred Qualifications):
• Knowledge of electronics manufacturing, robotics, PCB assembly, or at least 3 years of related experience
• Proficiency with test equipment and hand tools
• Motivated, independent, and solution-oriented with strong organizational skills

#ElectronicsManufacturing #CustomerSupport #CareerOpportunity #TechnicalSupport #Robotics

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