Customer Support Live Chat Agent

Description

Join Our Team as a Live Chat Agent! If you are passionate about delivering exceptional customer experiences, we are looking for a Live Chat Agent to enhance our customer engagement and satisfaction. Our mission is to drive innovation in business intermediary solutions, and we believe that every team member plays a vital role in our success...

Company Culture and Environment

Founded in 2001, we pride ourselves on our commitment to quality and customer satisfaction. Our collaborative, inclusive, and dynamic culture values every voice and encourages creativity and innovation. We offer opportunities for professional development and growth, creating an environment where talent is nurtured and teamwork thrives.

Career Growth and Development Opportunities

We provide opportunities for training and skill development, including workshops and online courses, as well as tuition reimbursement for further education relevant to the role.

Detailed Benefits and Perks
? Employee recognition programs celebrating achievements and milestones.
? Team-building events and outings to foster camaraderie and a positive workplace culture.
? Access to exclusive employee discounts for various products and services.

Compensation and Benefits
? Competitive hourly pay rate ranging from (17.00 to )25.00, based on experience and qualifications.
? Comprehensive health, dental, and vision insurance plans.
? Employer-sponsored wellness programs, including gym memberships or fitness classes.
? Mental health support through an Employee Assistance Program (EAP).
? Options for remote work or hybrid schedules to promote work-life balance.
? Flexible hours to accommodate personal commitments.
? Generous vacation policy of 15 days per year, plus 10 paid holidays.
? Sick leave and personal days to ensure your well-being.
? 401(k) plan with company match to help you save for the future.
? Provision of up-to-date technology and software tools to enhance productivity.
? Ergonomic workstations to promote health and comfort during work hours.
? Regular feedback sessions and an open-door policy with management to ensure your voice is heard.

Why you should apply for this position today

If you?re excited to contribute to a forward-thinking team and embark on a rewarding journey, please submit your resume and cover letter today. We look forward to reviewing your application and potentially welcoming you as our newest Live Chat Agent!

Skills
? Proficiency in chat software and customer relationship management (CRM) tools.
? Strong attention to detail and accuracy in documenting customer interactions.
? Excellent organizational and time-management skills.
? Ability to maintain confidentiality and handle sensitive information responsibly.
? Strong verbal and written communication skills, with a focus on customer-centric service.
? Ability to work independently and collaboratively within a team.

Responsibilities
? Engage with customers via live chat, addressing inquiries, resolving issues, and providing product information.
? Document customer interactions and feedback accurately in our database.
? Maintain a high level of customer satisfaction by delivering timely and effective solutions.
? Collaborate with various departments to escalate and resolve complex customer issues.
? Monitor chat queues and manage your workload to ensure prompt responses.
? Contribute to the development of improved chat processes and best practices.
? Assist in generating reports on chat interactions and customer feedback for analysis.

Qualifications
? A high school diploma or equivalent; additional qualifications in customer service or a related field are a plus.

Education Requirements
? High school diploma or equivalent.

Education Requirements Credential Category
? High School Diploma.

Experience Requirements
? Previous experience in customer service or live chat support is preferred.

Why work in Blacklick, OH

Blacklick, OH offers a suburban community with a mix of peaceful living and easy access to urban amenities. The area boasts excellent schools, parks, and recreational activities, making it an ideal location for families and professionals alike. With a growing economy and a friendly environment, Blacklick provides a supportive backdrop for both personal and professional growth

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