Customer Support Representative – Full-Time – Lexington

Customer Support Representative – Full-Time – Lexington

Job Summary

Join Amazon as a Customer Support Representative in Lexington, KY. This is a full-time position with a competitive salary and comprehensive benefits package. You’ll work 40 hours a week, providing exceptional customer service. Benefits include Health and Dental Insurance, Paid Training, Paid Vacations, and a 401(k) plan.

Job Description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Representative. You will be the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter. Your goal is to ensure a high level of customer satisfaction.

Requirements

– High school diploma or equivalent.

– Excellent communication skills, both written and verbal.

– Strong problem-solving abilities.

– Basic computer literacy and familiarity with Microsoft Office Suite.

– Ability to work flexible hours, including weekends and holidays.

Responsibilities

– Handle inbound customer inquiries via phone, email, and chat.

– Resolve customer issues promptly and accurately.

– Provide detailed information about products and services.

– Document and update customer records in the company’s database.

– Collaborate with other departments to ensure customer satisfaction.

Benefits

– Competitive salary.

– Health and Dental Insurance.

– Paid Training programs.

– Paid Vacations and holidays.

– Retirement savings plan with company match.

Educational Qualifications

– High school diploma or equivalent required. Some college coursework preferred.

Experience

– Previous customer service experience is preferred but not required. New graduates and entry-level candidates are encouraged to apply.

Company Overview

Amazon is a global leader in e-commerce and technology, committed to delivering outstanding customer service. We offer a supportive and inclusive work environment where employees can grow and thrive. Join us and be a part of a dynamic team dedicated to innovation and excellence in customer support.

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