Customer Support Representative (Remote) at FedEx ? Work From Home Job

Customer Support Representative (Remote) at FedEx ? Work From Home Job

Job Summary...

Job Type: Full-Time

Salary: Competitive, based on experience

Working Hours: Flexible schedule opportunity

Company: FedEx

Location: Remote

Benefits: Health, Dental, Paid Training, Paid Vacations, and more.

Are you passionate about delivering exceptional customer service while working from the comfort of your own home? FedEx is seeking dedicated and enthusiastic Customer Support Representatives to join our dynamic team remotely. This is an excellent opportunity to grow with a globally recognized company, enjoy a flexible working schedule, and benefit from a comprehensive benefits package.

Description

As a Customer Support Representative at FedEx, you will play a crucial role in ensuring our customers receive top-notch service and support. You will handle customer inquiries, resolve issues, and provide information about our products and services. This position requires excellent communication skills, the ability to work independently, and a commitment to customer satisfaction.

Your primary responsibilities will include answering customer calls and emails, troubleshooting issues, providing detailed information about our services, and ensuring a seamless customer experience. You will be the first point of contact for our customers and will represent FedEx in a professional and friendly manner.

Requirements

1. High school diploma or equivalent.

2. Excellent verbal and written communication skills.

3. Ability to work independently and manage time effectively.

4. Proficient in using computers and navigating multiple software applications.

5. Strong problem-solving skills and attention to detail.

6. Previous customer service experience is preferred but not required.

7. Must have a reliable internet connection and a quiet workspace.

Responsibilities

1. Respond promptly to customer inquiries via phone and email.

2. Resolve customer issues and complaints with patience and efficiency.

3. Provide accurate information about FedEx services and policies.

4. Document customer interactions and maintain detailed records.

5. Handle high volumes of customer interactions with professionalism.

6. Collaborate with team members and other departments as necessary.

7. Continuously strive to improve customer satisfaction and service quality.

Benefits

? Comprehensive health and dental insurance.

? Paid training to ensure you are well-prepared for your role.

? Paid vacations to help you recharge and relax.

? Flexible working hours to accommodate your lifestyle.

? Opportunities for career advancement within the company.

? Supportive and inclusive work environment.

Educational Qualifications

? High school diploma or equivalent required.

? Additional certifications in customer service or related fields are a plus.

Experience

? Previous experience in customer service or a related field is preferred but not mandatory. We provide comprehensive training for the right candidate.

Company Overview

FedEx is a globally recognized courier delivery service company known for its reliable and efficient services. With a commitment to innovation and customer satisfaction, we have become a leader in the logistics industry. Our team is dedicated to providing exceptional service and support to our customers, and we believe in fostering a positive and inclusive work environment. Join us and become a part of a company that values your contributions and offers numerous opportunities for career growth.

Ready to take the next step in your career with FedEx? Apply now and join a team that values excellence and customer satisfaction.

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