Customer Support Representative - Remote | WFH

Job Summary:
We're looking for a positive, detail-oriented, and motivated Travel Customer Support Representative to join our team! In this hybrid role, you will provide exceptional support to our franchisees, helping them navigate our proprietary travel research and booking software. You'll receive comprehensive training to support franchisee operations, and you will be the first point of contact for resolving general inquiries, troubleshooting technical issues, and ensuring a smooth experience for our users.

If you're passionate about helping others and thrive in a dynamic, supportive environment, this is the perfect opportunity for you.

Key Responsibilities:

Provide excellent support by answering incoming calls, chats, and emails from franchisees. Respond to franchisee inquiries in a timely, professional, and friendly manner. Troubleshoot technical issues and assist with resolving problems related to our proprietary software. Ask probing questions to better understand the issue at hand and provide accurate, efficient solutions. Communicate clear expectations to franchisees regarding issue resolution timelines. Use screen-sharing software when necessary to diagnose and resolve technical or software issues. Serve as a liaison between franchisees and other departments to ensure issues are resolved quickly and thoroughly. Identify recurring challenges and communicate these to the management team to drive process improvements. Offer training and support on proprietary tools and assist with general software troubleshooting. Help franchisees navigate questions related to third-party products and vendor recommendations. Collaborate with third-party vendors to resolve issues as needed. Assist with marketing initiatives, ordering, and generating client lists. Document key call details and maintain accurate notes within our proprietary tools. Suggest or develop helpful guides and video tutorials to empower franchisees and improve their experience. Attend offsite events when required and contribute to team-building activities. Perform other related duties as needed. Qualifications:

Excellent communication skills, with the ability to engage professionally and positively with franchisees.
Strong problem-solving abilities, with a proactive, can-do attitude.
Familiarity with technical troubleshooting and software support is a plus.
Ability to multitask and manage inquiries through various channels (phone, chat, email).
Detail-oriented, with a commitment to providing accurate and efficient support.
A collaborative team player who is eager to help others and contribute to a positive work environment.
Why Join Us?
We provide a supportive and dynamic work environment where you can grow professionally and make a real difference. We're committed to providing our team with the resources, training, and opportunities to thrive. If you're looking for a role where you can make an impact and support a talented group of individuals, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 16.00 20.00 Per Hour

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