Customer Support Specialist

As a Customer Operations & Support Specialist, you will be responsible for responding to and resolving customer concerns and technical issues for the software applications and services we provide to our clients. The Customer Operations & Support Specialist works together with others in the Customer Support Team to provide outstanding customer service to our clients.

Key Responsibilities: ? Respond to customer support tickets ? Write and update user documentation ? Troubleshoot software issues ? Provide instructions to customers with questions ? Assist with new software implementations ? Manual software testing

Job Details
? Respond to customer inquiries through support ticketing system via email, phone and meeting software for all products
? Prioritize support cases and inform customers of ticket status, progress, and timelines throughout the process of the ticket
? Provide detailed reports to development team to assist in the resolution of any bugs found in the software
? Work to meet Service Level Agreement metrics, following tasks through to completion
? Relay technical information to clients
? Maintain and create articles for our knowledge base to clearly communicate issues, steps to resolve and tips for customers and internal teams including new feature documentation
? Assist in creating documentation to cover support topics, enhancements, and version upgrade notices
? Assist with software setup for new customer implementations working closely with other implementation team members
? Complete manual testing across all products

Skills & Requirements
? 2 year college degree or equivalent experience in customer service or business-related field
? Excellent verbal and written communication skills
? Strong interest in technology
? Ability to prioritize and handle multiple outstanding tasks
? Interact with customers with a positive, friendly, and professional attitude
? Enthusiastic approach to problem-solving
? Self-starter with great organizational skills
? Ability to work either remote in Minnesota or from our office in Little Falls, MN

About Us

RTVision is a software company that has been working with public and private sector agencies for over 20 years with a focus to advance the ability to manage, plan, construct and maintain infrastructure through innovative software solutions.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off

Schedule:
? Monday to Friday

Location:
? Minnesota (Required)

Work Location: Remote

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