CX/UX Design Lead

World Services, LLC is in search of a CX/UX Design Lead tasked with implementing CX/UX strategies and crafting user-engaging products. The ideal candidate will possess expertise in human-centered design, change management, effective user interactions with websites and digital tools, and stay updated with the latest CX/UX methodologies and technological advancements. NOTE: MUST be a US Citizen... and be able to obtain a Public Trust Clearance Location: REMOTE; with occasional onsite meetings Role and Responsibilities: ? Manage the CX/UX related planning, prioritization and decision making. Advocate for broader CX/UX activities in support of HSIN as needed. ? Lead and participate in sessions that leverage CX/UX design methods and strategies. ? Translate user needs into concepts, personas, user journeys, information architecture, user flows, wireframes and visual design prototypes using tools such as Figma, Mural, and Optimal Workshop. ? Conduct and synthesize user research and usability testing and translate those results into designs that will improve products in an iterative fashion. ? Collaborate effectively with product managers, software developers, and SDD leadership to articulate the CX vision, tradeoffs, and decisions. ? Lead efforts to develop and implement HSIN-specific design patterns and information architecture that adhere to DHS brand guidelines. ? Collaborate with DHS trusted testers and OAST to ensure that all front-end design and development work is Section 508 compliant for accessibility. ? Balance user needs with product owner priorities and technical feasibility. ? Ensure use of U.S. Web Design System (USWDS) are implemented in all products. ? Drive a plain language content strategy to facilitate an easy-to-understand user experience for all users. Minimum Required Skillset and Professional Experience: ? Must be a US Citizen ? Must be able to obtain a Public Trust Clearance ? Bachelor?s degree in a related field or 10+ years of equivalent experience ? Demonstrated proficiency with user interface design patterns and standard UCD methodologies. ? Hands-on experience in implementing User Experience Methodology to streamline process and software design, minimizing friction. ? Proven track record in leading plain language content strategies to enhance user comprehension and accessibility. ? Familiarity with prevalent software development practices and agile methodologies. Desired qualifications: ? A minimum of 5-10 years experience in web design and development, utilizing HTML, CSS, and JavaScript, with a specialization in responsive design and adherence to web standards, including compatibility with older browser versions. ? A minimum of 5-10 years experience with various browsers, WYSIWYG editors, graphic design tools (e.g., Photoshop, Illustrator), animation software, and techniques for optimizing images. ? A minimum, of 5 years of experience leading design initiatives similar in scope and size Company DescriptionWorld Services, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Alexandria, Virginia. We offer a wide variety of IT services to support enterprises at every level. These include Management Consulting, Cloud Architecture, Software Development, Agile Implementation, Data Science and Analytics, Systems Engineering, Augmented Reality, and Cyber Security services. World Services commitment to a quality delivery of technology and services is backed by the ISO 9000 certified and CMMI Level 3 in Services and Development to ensure a quality framework of policies, tools, and procedures. This is one of the factors that allow our company as a ISO certified and CMMI Level 3 rated small business to deliver consistent, scalable solutions to the Federal, State and Local Government, healthcare, and commercial clients. Our quality processes ensure our customers receive shorter lead time, delivery reliability, and consistent, high-quality services and products

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